We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a fixed term role until June 2026 with a mix of home and office working.

You will be working part time, 18 hours a week on a Monday, Tuesday and Wednesday.

The starting salary is £12,892 - £13,622 per year (£26,500 - £28,000 full time equivalent) depending on experience.

The Role:

As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for:

Strong administration skills
Great customer service and the ability to actively listen
We need you to have good computer skills as we use multiple systems
The ability to turn a problem in to a solution
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business

What we can offer you:

As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme
A range of wellbeing discounts including Gym Memberships

About us:

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.