We have a fantastic opportunity for a full-time permanent Operation Support Coordinatorto join our Compliance Services Team working from our Greenham Hub.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.

The role

We are committed to making a lasting, positive impact on our customers by providing safe, high-quality homes and connected communities. You will play a key role in delivering excellent customer service by managing planned, compliance, and repair appointments efficiently and effectively. Working closely with colleagues and contractors, you'll ensure all work meets regulatory standards and supports a consistent, customer-focused experience across our housing stock. This role requires a proactive approach in a fast-paced environment, aligned with our values at SNG.

Key accountabilities include

Operational Delivery

Ensure safe, timely, and customer-focused service outcomes.
Promote a positive, safety-led culture and escalate concerns appropriately.
Collaborate effectively across teams, partners, and departments.
Adapt to workload changes and support cross-functional priorities.
Build trust-based relationships with field teams and stakeholders.
Identify resourcing needs to maintain service continuity and mitigate risk.
Monitor reports to track targets, optimise operative utilisation, and flag issues.
Act as the first point of contact for operational queries in your area.
Assist with complaint handling and resolution.
Ensure consistent application of systems and processes across teams.
Maintain strong knowledge of compliance, legislation, and procedures.

Financial Management

Follow processes to ensure financial compliance and budget alignment.
Accurately process purchase orders and invoices.
Support cost recovery and improvement project delivery.

Stakeholder Management

Build effective working relationships with colleagues, contractors, and stakeholders.
Follow organisational policies and represent the business professionally.

Data and compliance

Knowledge & Skills required:

Ability to flex and support colleagues during periods of high workload
Experience of operating within a fast paced highly regulated environment
Ability to propose creative solutions that drive improvement
Excellent decision-making skills enable responsive action to ensure the best customer outcome
Evidence of excellent customer service achievements in a busy delivery environment
Excellent oral and written communication and interpersonal skills
Ability to interpret and use complex data
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
Knowledge of relevant health, safety and environmental legislation with focus oncompliance within all activities undertaken by the teams
Ability to communicate responsibilities to data users and assure the proper use of datawithin the Customer Data Domain
Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach
High level understanding of safety compliance processes and procedures, and ensuring these are followed at all times to manage risk to customers and Sovereign.
Ability to impact assess and to understand the difference between 'major' and 'minor' data issues.
Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations

What you'll receive from us

We have some fantastic benefits on offer at Sovereign, including:

£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.